Privacy Policy

Last updated: August 29, 2026

FrixonFree is operated by Patronus Brain Inc. (“FrixonFree”, “we”, “us”, or “our”), an Ontario corporation.

This Privacy Policy explains how we collect, use, disclose, process, store, retain and protect personal information in connection with the FrixonFree website, applications and services (collectively, the “Service”), and the rights and choices available to individuals.

We comply with applicable Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, where applicable, provincial private-sector privacy legislation.

FrixonFree is currently offered to businesses located in Canada, excluding Quebec. If you choose to process personal information of Quebec residents through the Service, you are solely responsible for ensuring compliance with applicable provincial privacy legislation, including Law 25. If our geographic availability changes, we will update this Privacy Policy and our privacy practices as required by applicable law.

Nothing in this Privacy Policy limits any right or protection that cannot lawfully be limited or waived.

WHO THIS PRIVACY POLICY COVERS

FrixonFree is a business tool used by businesses and their personnel to manage jobs, customer information, field records, invoices and related activities.

This Privacy Policy applies to personal information relating to:

• Customers and their teams. This includes business owners, administrators, employees, contractors and other authorized users who create or use a FrixonFree account; and
• End Users. These are individuals whose information a Customer or its personnel enters, uploads, records or otherwise processes through FrixonFree, such as the Customer's own customers or prospective customers.

Customers determine what End User information they place into FrixonFree and are responsible for having the authority required by law to collect, use and disclose that information to us. We process that information to provide the Service, in accordance with our agreement with the Customer and applicable law.

INFORMATION WE COLLECT

The information we collect depends on how you interact with FrixonFree and which features you use.

• Information you provide directly

When you request early access, create or administer an account, book a visit or demonstration, contact us, communicate with support, or otherwise interact with us, we may collect information such as:

• name;
• email address;
• telephone number;
• business name;
• account and profile information;
• communications with us; and
• any other information you choose to provide.
• Customer Data

Customers and their personnel may enter, upload, generate or record information through the Service, including:

• jobs and work orders;
• schedules;
• customer and contact records;
• names, addresses, telephone numbers and email addresses;
• job notes and service information;
• voice notes;
• photographs and other field records;
• products, services and line items;
• estimates and invoices;
• payment and transaction information; and
• other information a Customer chooses to process through the Service.

Customer Data may contain personal information about Customers, their personnel, End Users and other individuals.

• Information from connected services

If you connect FrixonFree to a third-party service such as QuickBooks Online, we receive and exchange information with that service as necessary to provide the integration you authorize.

• Billing information

If you purchase a subscription or other paid service, payment processing is provided by our payment service provider, currently Stripe. We receive information necessary to administer the subscription and confirm transactions. Payment information handled directly by Stripe is also subject to Stripe's applicable privacy practices.

• Information collected automatically

When you visit our website or use the Service, we may automatically collect technical and usage information, such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages or features viewed;
• referring pages or links;
• dates and times of access;
• general interaction and usage information; and
• diagnostic, security and performance information.

On mobile devices, we may also receive device information and permissions that are necessary for features you choose to use.

We seek to limit automatically collected information to what is reasonably necessary for the purposes described in this Privacy Policy.

COOKIES AND ANALYTICS

We use cookies and similar technologies for purposes such as authentication, maintaining sessions, security, remembering preferences and understanding how our website and Service are used.

Some cookies are necessary for the Service to function. Other cookies or similar technologies may be used for analytics.

We currently use Google Analytics 4 ("GA4"), provided by Google LLC, to help us understand how visitors and users interact with our website or Service and to improve performance and usability.

Depending on our configuration, GA4 may collect information such as pages or screens viewed, interactions, browser and device information, general geographic information derived from an IP address and related usage information. Google states that Google Analytics does not log or store individual users' full IP addresses.

We do not use GA4 for the purpose of selling personal information or serving third-party advertising through FrixonFree.

Where consent is required by applicable law for non-essential cookies or similar technologies, we will seek that consent before using them. You may also control cookies through any cookie controls we make available and through your browser settings. Blocking certain cookies may affect the operation of the Service.

You may learn more about Google's privacy practices through Google's Privacy Policy and the privacy information Google provides for Analytics.

WHY WE COLLECT, USE AND DISCLOSE INFORMATION

We collect, use and disclose personal information for purposes including:

• providing, operating and maintaining the Service;
• creating, authenticating and administering accounts;
• processing Customer Data as necessary to provide features requested by a Customer;
• managing jobs, schedules, customer records, field records and invoices;
• providing AI-assisted features described in Section 13;
• connecting and synchronizing information with services that a Customer authorizes;
• processing subscriptions, billing and payments;
• providing onboarding, customer service and technical support;
• responding to inquiries and requests;
• sending operational, security, billing and other service-related communications;
• sending marketing communications where permitted by law;
• understanding usage and improving the functionality, reliability and usability of the Service;
• detecting, investigating and preventing fraud, abuse, security incidents and unlawful activity;
• enforcing our agreements and protecting our legal rights;
• complying with legal, regulatory and accounting obligations; and
• other purposes that we identify when information is collected or that are otherwise permitted or required by applicable law.

We obtain consent where consent is required by applicable law. We may also collect, use or disclose personal information without consent where applicable law permits or requires us to do so.

We do not sell personal information. We do not rent customer contact lists. We do not use personal information for third-party advertising.

COMMUNICATIONS AND CANADA'S ANTI-SPAM LEGISLATION

We may communicate with you in connection with an inquiry you make, an account or service you request, an existing business relationship, or where you have otherwise agreed to receive communications from us.

We send commercial electronic messages in accordance with Canada's Anti-Spam Legislation (“CASL”) and other applicable law.

Where required, we obtain consent before sending marketing or promotional electronic messages.

Marketing communications include an unsubscribe mechanism as required by law. You may also ask us to stop sending marketing communications by contacting privacy@frixonfree.com.

We process unsubscribe requests in accordance with applicable law.

Unsubscribing from marketing communications does not prevent us from sending communications that are necessary to administer an account, provide the Service, respond to a request, communicate about security or billing, or otherwise fulfill a transaction or legal obligation.

We may retain limited information concerning an unsubscribe request where reasonably necessary to honour the request and demonstrate compliance with applicable law.

WHEN WE DISCLOSE INFORMATION

We disclose information only for legitimate business purposes described in this Privacy Policy, at a Customer's direction, or as otherwise permitted or required by law.

• Service providers

We use third-party service providers to perform functions on our behalf, such as cloud hosting, data storage, email delivery, payment processing, analytics and technology infrastructure.

We require service providers handling personal information on our behalf to protect the information in accordance with their contractual obligations and applicable law.

Service providers may process information only to the extent necessary to perform the services for which they are engaged, subject to any processing independently required of them by applicable law.

Examples of service providers and third-party services currently used in connection with FrixonFree include:

Our providers, infrastructure and their processing locations may change as the Service develops. Where a change materially affects the processing of personal information described in this Privacy Policy, we will update our disclosures as appropriate.

• Customer-authorized services

If a Customer chooses to connect FrixonFree with a third-party service, information may be exchanged with that service to provide the requested integration. The third party's handling of information within its own service is governed by its own terms and privacy practices.

• Legal and safety requirements

We may disclose information where we reasonably believe disclosure is necessary or appropriate to:

• comply with applicable law, legal process or a lawful request from a court, regulator, government authority or law-enforcement agency;
• investigate or prevent fraud, abuse, security incidents or unlawful activity;
• protect the rights, property or safety of FrixonFree, our Customers, users or others; or
• establish, exercise or defend legal claims.
• Business transactions

If Patronus Brain Inc. is involved in a proposed or completed financing, merger, acquisition, reorganization, sale of assets or other business transaction, information may be disclosed as reasonably necessary for the transaction and as permitted by applicable law.

Where appropriate, we require recipients to protect the information and restrict its use in connection with the transaction.

QUICKBOOKS ONLINE INTEGRATION

FrixonFree may connect to a Customer's QuickBooks Online company to allow information to be synchronized between FrixonFree and QuickBooks.

You initiate and authorize the connection through Intuit's secure OAuth authorization process. We access QuickBooks information only through the permissions you authorize and as necessary to provide, operate, secure and support the integration.

We do not sell QuickBooks information or use it for advertising.

Information transmitted through the integration is encrypted in transit using TLS 1.2 or higher. OAuth tokens and other sensitive connection credentials are encrypted at rest and protected from unauthorized access.

You may disconnect QuickBooks at any time through FrixonFree or applicable Intuit controls. Following disconnection, we revoke or cease using the applicable access credentials and delete the QuickBooks connection credentials from our active systems within 7 days, subject to limited retention required by law, security or technical necessity.

Disconnecting QuickBooks does not automatically delete information that was already synchronized into FrixonFree. That information is treated as Customer Data and retained or deleted in accordance with Section 10.

FrixonFree is an independent service and is not provided, endorsed or supported by Intuit. QuickBooks and Intuit are trademarks of Intuit Inc. and are referenced for identification purposes only.

CUSTOMER DATA AND CUSTOMER RESPONSIBILITIES

As between a Customer and FrixonFree, the Customer retains the rights and interests that it has in its Customer Data. FrixonFree does not acquire ownership of Customer Data merely because the Customer stores or processes it through the Service.

The Customer is responsible for the Customer Data it chooses to collect, enter, upload, record, use or disclose through FrixonFree.

In particular, a Customer is responsible for:

• ensuring that it has lawful authority to provide personal information to FrixonFree;
• providing any notices and obtaining any consents required by applicable law;
• limiting the information entered into the Service to information reasonably necessary for legitimate business purposes;
• managing the access of its personnel to Customer Data; and
• responding to its own customers and other End Users in accordance with applicable law.

FrixonFree handles Customer Data for the purposes described in this Privacy Policy, our agreement with the Customer and applicable law.

WHERE INFORMATION IS PROCESSED

FrixonFree is a Canadian business, but we use service providers and technology infrastructure located outside Canada.

Our principal cloud infrastructure and several of the service providers identified in Section 6 are located in the United States. Personal information may therefore be transferred to, stored in or processed in the United States.

When personal information is processed outside Canada, it becomes subject to the laws of the foreign jurisdiction in which it is located. As a result, foreign courts, law-enforcement agencies, national-security authorities, or regulatory bodies may be entitled to access your personal information under the lawful orders and local laws of the United States.

By submitting personal information to us, creating an account, or using the Service, you acknowledge, consent to, and agree that your personal information will be transferred to, stored, and processed in the United States in accordance with this Privacy Policy. Where personal information is transferred to service providers outside Canada, Patronus Brain Inc. remains accountable for its protection under applicable Canadian privacy laws. We use contractual, technical, and organizational measures designed to ensure that our service providers maintain a level of protection comparable to Canadian privacy standards. You may contact our Privacy Officer at privacy@frixonfree.com to obtain additional information about our policies and practices concerning service providers outside Canada, the specific countries in which processing occurs, or to ask questions regarding the handling of personal information across borders.

RETENTION, ACCOUNT CLOSURE AND DELETION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide the Service, to comply with our legal and contractual obligations, and for legitimate security, dispute-resolution and record-keeping purposes.

Retention periods vary depending on the nature and sensitivity of the information and the purpose for which it is held.

Deleting your account

You can delete your FrixonFree account yourself from inside the app, under Account. Nothing is deleted for 30 days, so you can change your mind during that period. If you own the shop, deleting your account closes the whole workspace for everyone in it, and the app offers to transfer ownership instead so the business can carry on without you.

If you cannot sign in, or you have already removed the app, you can request deletion at https://frixonfree.com/delete-account or by emailing privacy@frixonfree.com. We confirm your identity before deleting anything, which protects you: without that check, anyone could ask us to delete your shop.

In general:

Account and Customer Data. Customer Data is retained while an account is active. Following account closure, Customers may be provided an opportunity to retrieve or export Customer Data as described in our Terms of Service. Following the applicable retrieval period, Customer Data is deleted or de-identified from active production systems in accordance with our retention and deletion procedures, subject to lawful exceptions.

QuickBooks connection credentials. Connection credentials are handled as described in Section 7 and are deleted from active systems within 7 days after disconnection, subject to limited lawful or technical exceptions.

Inquiry and contact information. Information relating to inquiries, early access and similar communications is retained for as long as reasonably necessary to respond, maintain appropriate business records and comply with applicable law.

Billing and transaction records. Certain subscription, transaction, accounting and tax records may be retained for the periods required by law or reasonably necessary for legitimate business records.

Marketing preferences. We may retain limited records of consent, withdrawal of consent and unsubscribe requests for as long as reasonably necessary to honour those choices and demonstrate compliance with applicable law.

Security and legal records. Information may be retained where reasonably necessary to investigate security incidents or fraud, enforce agreements, establish or defend legal claims, comply with legal obligations or respond to regulatory matters.

Information contained in backups may remain for a limited period after deletion from active systems and will be overwritten or deleted in accordance with our normal backup and disaster-recovery processes, unless retention is required by law.

Where information has been irreversibly de-identified or aggregated so that it no longer identifies an individual, we may retain and use that information as permitted by applicable law.

YOUR PRIVACY RIGHTS

Depending on the circumstances and applicable law, an individual may have the right to:

• ask whether we hold personal information about them;
• request access to personal information we hold about them;
• ask us to correct personal information that is inaccurate or incomplete;
• withdraw consent to certain collection, uses or disclosures, subject to legal or contractual restrictions and reasonable notice;
• request deletion of personal information where applicable and subject to lawful retention requirements;
• ask questions about our privacy practices; and
• challenge our compliance with applicable privacy law.

We may need to verify your identity before responding to a privacy request.

Access, correction, deletion or other requests may be limited or refused where permitted or required by applicable law. If we cannot fulfill a request, we will provide an explanation where required by law.

Requests concerning End User information

If personal information about you was placed into FrixonFree by one of our Customers, that Customer may be primarily responsible for responding to your request.

We may direct you to the applicable Customer or work with the Customer to assist with the request, as appropriate. We do not disclose Customer Data to an individual merely because the individual requests it unless we have appropriate authority to do so.

Privacy requests may be sent to our Privacy Officer at privacy@frixonfree.com. We respond within the time required by applicable law.

If you are not satisfied with our response, you may make a complaint to the privacy regulator having jurisdiction over the matter.

SECURITY AND PRIVACY BREACHES

We maintain administrative, technical and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, use, disclosure, alteration and destruction.

Depending on the nature of the information and system involved, these safeguards include measures such as:

• encryption of information in transit;
• protection of sensitive credentials at rest;
• authentication and access controls;
• logical separation of Customer environments;
• monitoring and security controls; and
• procedures for responding to suspected security incidents.

Access to personal information is restricted to personnel and service providers who require access for authorized purposes.

No information system or method of electronic transmission can be guaranteed to be completely secure. Accordingly, while we maintain safeguards designed to protect information, we cannot guarantee absolute security.

If a breach of security safeguards involving personal information occurs, we will investigate and will notify affected individuals, privacy regulators or other parties where required by applicable law.

• Artificial intelligence

FrixonFree uses artificial intelligence and related technologies to provide certain features, including helping convert voice notes and photographs submitted through the Service into structured job information and draft business records such as invoices.

The information processed by these features depends on what a Customer or authorized user chooses to submit and may include personal information contained in voice recordings, photographs, notes or related Customer Data.

Customers and users should submit only information that is reasonably necessary for the relevant business purpose and are responsible for ensuring that they have authority to provide personal information for processing through these features.

Information submitted to AI-enabled features may be processed using technology infrastructure or service providers acting on behalf of FrixonFree. Such processing is subject to the safeguards, service-provider arrangements and cross-border disclosures described in this Privacy Policy.

We may use aggregated or de-identified information derived from use of the Service to analyze performance and develop or improve FrixonFree, including its AI-enabled features, where permitted by applicable law.

We do not sell Customer Data or use Customer Data for third-party advertising.

We do not use identifiable Customer Data to train generalized AI models for unrelated third parties unless we clearly disclose that practice in advance and obtain any consent required by applicable law.

Information obtained through a connected QuickBooks account is used in accordance with Section 7 and is not used for third-party advertising or sale.

INFORMATION CONCERNING MINORS

FrixonFree is a business service and is not directed to individuals under 18 as account holders or consumer users.

However, because Customers determine what information they place into FrixonFree, Customer Data may sometimes contain personal information concerning a minor, including information appearing incidentally in a job note, customer record, voice note or photograph.

Customers must not collect, use, disclose or submit a minor's personal information through FrixonFree unless they have the lawful authority to do so.

Where consent is required and the minor cannot provide meaningful consent, consent must be obtained from a parent, guardian or other person legally authorized to provide it. As a general rule, this includes children under 13, except in exceptional circumstances permitted by applicable law. For youth who are able to consent themselves, the consent process must take account of their maturity and ability to understand the nature, purposes and consequences of the collection, use or disclosure.

We do not knowingly solicit personal information directly from children for account registration or marketing.

If we learn that personal information concerning a minor has been submitted or processed contrary to applicable law, we may restrict or delete that information and take other appropriate steps.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our Service, practices, technology, service providers or applicable law.

We will update the "Last updated" date when changes are made and, where appropriate or legally required, provide additional notice.

If applicable law requires consent for a materially new collection, use or disclosure of personal information, we will obtain the required consent rather than relying solely on an amendment to this Privacy Policy.

CONTACT US

Patronus Brain Inc. has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to privacy questions, requests and complaints.

You may contact the Privacy Officer to:

• make an access or correction request;
• request deletion where applicable;
• withdraw consent where applicable;
• ask about our use of service providers outside Canada;
• ask questions about this Privacy Policy or our privacy practices; or
• make a privacy complaint.